These Terms & Conditions govern your use of the luckgame platform, including all games, betting services, promotions, and account features. Please read them carefully before registering or placing any bets on luckgame.
Before diving into the full legal text, here are the most important points every luckgame player should know.
You must be at least 21 years old to register and play on luckgame. This is a strict requirement under Philippine law and PAGCOR guidelines. luckgame reserves the right to request age verification documents at any time.
Each player is permitted to hold only one luckgame account. Creating duplicate accounts is a violation of these Terms and may result in the suspension or permanent closure of all associated accounts and forfeiture of any balances.
All players must engage with luckgame games and betting services in good faith. Any form of cheating, collusion, use of automated software, or exploitation of system errors is strictly prohibited and will result in immediate account termination.
All deposits and withdrawals must be made using payment methods registered in your own name. luckgame supports GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank. Third-party payment arrangements are not permitted.
All bonuses and promotions offered by luckgame are subject to specific wagering requirements and conditions. Attempting to abuse bonus offers or withdraw bonus funds without meeting the applicable wagering requirements is prohibited.
luckgame is committed to responsible gaming. Players may set deposit limits, session time limits, and request self-exclusion at any time through their account settings. luckgame operates in accordance with PAGCOR responsible gaming guidelines.
Important Notice: By accessing, registering on, or using the luckgame platform in any capacity, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any part of these Terms, you must not use the luckgame platform.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and luckgame ("luckgame," "we," "us," or "our") governing your access to and use of the luckgame website located at luckgame.one, including all associated games, betting services, promotions, customer support, and any other features or content made available through the platform (collectively, the "Service").
By creating an account, making a deposit, placing a bet, or otherwise using any part of the luckgame Service, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. These Terms apply in addition to any specific rules, policies, or guidelines that govern individual games, promotions, or features on the luckgame platform, all of which are incorporated herein by reference.
luckgame reserves the right to update or modify these Terms at any time. Continued use of the Service following the posting of any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
To register and use the luckgame platform, you must satisfy all of the following eligibility requirements:
luckgame reserves the right to verify your eligibility at any time and to suspend or close your account if you are found to be ineligible. Any winnings accrued during a period of ineligibility may be forfeited.
To access the full range of luckgame services, you must create a registered account. When registering, you agree to provide accurate, current, and complete information, including your full legal name, date of birth, residential address, email address, and mobile number. You are responsible for maintaining the accuracy of this information and must update it promptly if any details change.
Each individual may hold only one luckgame account. The creation of multiple accounts by a single individual is strictly prohibited and constitutes a material breach of these Terms. luckgame employs technical and manual verification measures to detect duplicate accounts. Where duplicate accounts are identified, luckgame reserves the right to close all associated accounts and forfeit any balances held therein.
You are solely responsible for maintaining the confidentiality of your luckgame account credentials, including your username and password. You must not share your login details with any third party. luckgame will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure. You must notify luckgame immediately if you suspect any unauthorized use of your account.
luckgame reserves the right to refuse account registration or to close an existing account at its sole discretion, including where it suspects fraudulent activity, identity misrepresentation, or violation of these Terms.
luckgame accepts deposits and processes withdrawals through the following payment methods available to Philippine-based players: GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank. The minimum deposit amount is ₱500. Specific minimum and maximum withdrawal amounts are displayed within your luckgame account dashboard and may be updated from time to time.
All deposits and withdrawals must be made using a payment method registered in your own name. luckgame does not accept deposits from third-party accounts and will not process withdrawals to accounts not belonging to the registered account holder. This policy is in place to prevent money laundering and to comply with applicable financial regulations.
luckgame processes withdrawal requests as promptly as possible. GCash withdrawals are typically processed within a few hours of approval. Bank transfer withdrawals may take one to three business days depending on the receiving institution. luckgame is not responsible for delays caused by payment processors or financial institutions.
luckgame reserves the right to conduct identity verification checks before processing any withdrawal. You may be required to submit government-issued identification, proof of address, or other documentation as part of this process. Failure to provide requested documentation may result in a delay or refusal of the withdrawal.
All transactions on the luckgame platform are conducted in Philippine Peso (PHP / ₱) unless otherwise specified.
luckgame offers various bonuses and promotional offers to eligible players from time to time, including welcome bonuses, reload bonuses, free spins, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions, including wagering requirements, minimum deposit thresholds, game restrictions, and expiry periods, which will be communicated at the time the bonus is offered.
Unless otherwise stated, bonus funds must be wagered a specified number of times before they or any associated winnings can be withdrawn. luckgame reserves the right to determine which games contribute to wagering requirements and at what percentage. Bets placed on certain games may not contribute to, or may only partially contribute to, wagering requirements.
luckgame reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice. Bonuses are intended for personal entertainment purposes only. Any attempt to exploit, abuse, or manipulate bonus offers – including through the use of multiple accounts, coordinated betting strategies, or any other method – will result in the forfeiture of the bonus and any associated winnings, and may result in account suspension.
Players who have opted into a bonus may be restricted from withdrawing their real-money balance until the applicable wagering requirements have been met, or until the bonus has been forfeited.
All games available on the luckgame platform operate using certified random number generation (RNG) technology or, in the case of live dealer games, are conducted by trained professional dealers in a controlled studio environment. luckgame is committed to providing a fair and transparent gaming experience to all players.
Each game on the luckgame platform is governed by its own specific rules, which are accessible within the game interface. It is your responsibility to familiarise yourself with the rules of any game before placing a bet. luckgame will not be liable for losses arising from a player's misunderstanding of game rules.
In the event of a technical malfunction, disconnection, or system error during a game session, luckgame will endeavour to resolve the issue fairly and in accordance with its technical error policy. luckgame reserves the right to void bets placed during a period of technical malfunction. Winnings generated as a result of a system error or software malfunction are not valid and will not be paid out.
luckgame reserves the right to void any bet or game result where it has reasonable grounds to believe that the integrity of the game has been compromised, including through collusion, cheating, or the use of prohibited software.
The following activities are strictly prohibited on the luckgame platform and constitute a material breach of these Terms:
luckgame actively monitors player activity for signs of prohibited conduct. Where prohibited activity is detected or reasonably suspected, luckgame reserves the right to immediately suspend or permanently close the relevant account, void any bets or winnings associated with the prohibited activity, and report the matter to relevant regulatory or law enforcement authorities where required.
All content on the luckgame platform, including but not limited to software, game content, graphics, logos, trademarks, text, audio, video, and the overall design and layout of the platform, is the exclusive property of luckgame or its licensors and is protected by applicable intellectual property laws, including copyright and trademark law.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the luckgame platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the luckgame platform without the prior written consent of luckgame.
Any unauthorised use of luckgame's intellectual property is strictly prohibited and may give rise to legal liability. The luckgame name, logo, and all associated marks are trademarks of luckgame and may not be used without express written permission.
luckgame collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the luckgame platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
luckgame implements industry-standard security measures, including SSL encryption and secure data storage, to protect your personal information. However, no method of electronic transmission or storage is completely secure, and luckgame cannot guarantee absolute security of your data.
luckgame may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or other third parties where required by applicable law or where necessary to protect the rights, property, or safety of luckgame, its players, or the public.
For full details on how luckgame handles your personal data, please refer to the Privacy Policy.
To the fullest extent permitted by applicable law, luckgame shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the luckgame platform, including but not limited to loss of profits, loss of data, loss of goodwill, or any other intangible losses, even if luckgame has been advised of the possibility of such damages.
luckgame's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Service shall not exceed the total amount deposited by you into your luckgame account in the thirty (30) days immediately preceding the event giving rise to the claim.
luckgame does not warrant that the platform will be available at all times, free from errors, or free from viruses or other harmful components. luckgame will not be liable for any loss or damage arising from platform downtime, technical errors, or interruptions to the Service that are beyond luckgame's reasonable control, including force majeure events.
Nothing in these Terms shall limit or exclude luckgame's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable Philippine law.
luckgame is committed to promoting responsible gaming and to minimising the potential harms associated with gambling. luckgame provides a range of tools to help players manage their gaming activity, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion options. These tools are accessible through your luckgame account settings.
If you believe that your gambling has become problematic or is causing harm to yourself or others, we strongly encourage you to make use of these tools and to seek professional support. luckgame operates in accordance with PAGCOR responsible gaming guidelines.
luckgame reserves the right to impose responsible gaming measures on any account where it has reasonable grounds to believe that a player may be experiencing gambling-related harm, including imposing deposit limits or initiating a cooling-off period without prior notice.
For more information on responsible gaming tools and resources available to you, please visit the Responsible Gaming page.
luckgame reserves the right to suspend, restrict, or permanently close your account at any time and for any reason, including but not limited to a breach of these Terms, suspected fraudulent activity, failure to pass identity verification, or where required by applicable law or regulatory authority.
You may close your luckgame account at any time by contacting customer support. Upon closure of your account, any real-money balance remaining in your account (after deduction of any applicable bonus funds that have not met wagering requirements) will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements.
Termination of your account does not affect any rights or obligations that have accrued prior to the date of termination. Provisions of these Terms that by their nature should survive termination shall continue to apply following the closure of your account.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Republic of the Philippines. You agree to submit to the exclusive jurisdiction of the courts of the Philippines in respect of any dispute arising out of or in connection with these Terms or your use of the luckgame platform.
luckgame operates in accordance with the guidelines and regulations issued by the Philippine Amusement and Gaming Corporation (PAGCOR). Nothing in these Terms shall be construed as limiting or excluding any rights you may have under applicable Philippine consumer protection or gaming regulation laws.
luckgame reserves the right to amend, update, or replace these Terms at any time. Where changes are material, luckgame will endeavour to provide reasonable notice to registered players, which may be given by posting a notice on the luckgame platform, by email to your registered address, or by any other means luckgame considers appropriate.
Your continued use of the luckgame platform following the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the luckgame platform and may close your account in accordance with Section 12 above.
The most current version of these Terms will always be available on the luckgame website at luckgame.one/terms-conditions. The date at the top of this page indicates when these Terms were last updated.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the luckgame platform, please contact our customer support team. Our support team is available 24 hours a day, 7 days a week.
You may reach luckgame customer support by email at: [email protected]
luckgame aims to respond to all enquiries within 24 hours. For urgent account-related matters, please indicate the urgency in your message and our team will prioritise your request accordingly.
For responsible gaming support and self-exclusion requests, please visit the Responsible Gaming page for dedicated resources and contact options.
Now that you've reviewed our Terms & Conditions, you're all set. Join thousands of Filipino players on luckgame and enjoy slots, live casino, bingo, and sports betting – all in one place.
For players 21 years and older only. Please gamble responsibly. luckgame operates in accordance with PAGCOR guidelines.