At luckgame, we believe that gaming should always be fun, safe, and within your control. Our responsible gaming programme gives every Filipino player the tools, knowledge, and support needed to keep their play healthy and enjoyable.
luckgame is more than just an online casino and sports betting platform — we are a community built on trust, fairness, and care for our players. We know that for the vast majority of our Filipino players, gaming is a fun and entertaining pastime. But we also understand that for some, gambling can become a problem.
That's why luckgame has built a comprehensive responsible gaming framework that goes beyond minimum regulatory requirements. We operate in accordance with PAGCOR responsible gaming guidelines and are committed to providing every player with the tools they need to stay in control of their gaming activity at all times.
Whether you're playing slots, bingo, live casino games, or betting on your favourite PBA or NBA matchup, luckgame wants your experience to remain positive, affordable, and enjoyable. If at any point your gaming stops feeling fun, we are here to help.
Remember: Gambling is entertainment, not a way to make money. Never chase losses, never gamble with money you cannot afford to lose, and always set a budget before you play.
luckgame provides a full suite of player protection tools, all accessible directly from your account settings. These tools are free, easy to use, and take effect immediately.
Set a daily, weekly, or monthly deposit limit on your luckgame account to control how much you fund your gaming. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active.
Set a maximum amount you are willing to lose within a given time period. When your loss limit is reached, luckgame will automatically prevent further play until the limit period resets. This is one of the most effective tools for keeping gaming affordable.
Set a maximum session duration for your luckgame play. When your session time is up, you will receive a notification and be logged out automatically. This helps prevent extended gaming sessions that can lead to fatigue and poor decision-making.
Take a short break from luckgame by activating a cooling-off period of 24 hours, 7 days, or 30 days. During a cooling-off period, you will not be able to log in or place bets. This is ideal if you feel you need a temporary pause from gaming.
If you feel that your gambling has become a problem, you can self-exclude from luckgame for a minimum of 6 months or permanently. During self-exclusion, your account will be closed and you will not be able to register a new account. Contact our support team to activate self-exclusion immediately.
Enable regular reality check notifications that remind you how long you have been playing and how much you have wagered during your current session. These pop-up reminders help you stay aware of your gaming activity and make informed decisions about whether to continue playing.
Setting responsible gaming limits on your luckgame account is quick and straightforward. Follow these steps to activate the tools that are right for you:
Access your luckgame account using your registered email and password. Make sure you are on the official luckgame.one website.
Navigate to your account settings by clicking on your profile icon in the top right corner of the luckgame platform.
Find the Responsible Gaming section within your account settings. All available player protection tools are listed here.
Select the tool you want to activate — deposit limit, loss limit, session time limit, cooling-off period, or self-exclusion — and follow the on-screen instructions.
Confirm your chosen limits. Restrictions take effect immediately. You will receive a confirmation email to your registered address once your limits are active.
Self-exclusion is the most powerful responsible gaming tool available on luckgame. If you believe your gambling has become harmful to you or your family, self-exclusion allows you to block yourself from the luckgame platform entirely.
Important: Self-exclusion on luckgame is irreversible for the chosen period. A minimum self-exclusion of 6 months applies. During this time, any winnings accumulated in violation of a self-exclusion will be forfeited in accordance with luckgame's Terms & Conditions.
Your luckgame account is suspended for 6 months. You cannot log in, deposit, or play during this period. After 6 months, you must contact support to request reactivation — it is not automatic.
A full year away from luckgame. Ideal for players who need a longer break to reassess their relationship with gambling and seek support if needed.
Permanently close your luckgame account with no option to reopen it. This is the right choice if you feel that online gambling is no longer something you can engage with safely.
Problem gambling can affect anyone. Knowing the warning signs is the first step toward getting help. If you recognise any of the following in yourself or someone you know, it may be time to seek support.
Continuing to gamble in an attempt to win back money you have already lost is one of the clearest signs of problem gambling. At luckgame, we remind players that past losses cannot be recovered through more gambling.
Feeling the need to hide your gambling activity from family members, friends, or colleagues — or lying about how much time or money you spend on gaming — is a significant warning sign that should not be ignored.
Using gambling as a way to escape stress, anxiety, depression, or personal problems is a warning sign. Gambling should never be used as a coping mechanism — if you are feeling overwhelmed, please reach out for support.
Borrowing money from family, friends, or financial institutions to fund gambling activity is a serious sign of problem gambling. luckgame strongly advises players to only ever gamble with money they can genuinely afford to lose.
Regularly losing track of how long you have been playing, or finding that gaming sessions are lasting much longer than you intended, suggests that gambling may be taking up more of your life than is healthy.
Missing work, neglecting family responsibilities, or withdrawing from social activities because of gambling is a clear indicator that gaming has moved beyond healthy entertainment and requires immediate attention.
Answer these questions honestly. If you answer "yes" to two or more, we encourage you to use luckgame's responsible gaming tools or seek professional support.
Have you ever spent more money on gambling than you originally planned?
Have you ever gambled to try to win back money you had previously lost?
Have you ever borrowed money or sold possessions to fund your gambling?
Has gambling ever caused problems with your family, friends, or work?
Have you ever felt guilty, anxious, or depressed about your gambling?
Have you ever tried to cut down on gambling but found it difficult to do so?
luckgame strictly enforces the minimum gambling age of 21 years as required under Philippine law and PAGCOR regulations. We take our obligation to prevent underage gambling seriously and have implemented multiple layers of age verification to protect young people.
All new luckgame players are required to complete identity verification before they can make a deposit or withdraw winnings. This process requires submission of a valid government-issued ID — such as a Philippine passport, SSS ID, UMID, driver's licence, or PhilSys national ID — confirming that the player is at least 21 years of age.
If luckgame has reason to believe that a player may be under 21, the account will be suspended pending verification. Any funds deposited by an underage player will be returned, and any winnings will be forfeited.
Parents and Guardians: If you share a device with a minor, please ensure that your luckgame account is protected with a strong password and that you log out after every session. If you believe a minor has accessed your luckgame account, contact our support team immediately at [email protected].
luckgame is committed to providing a safe, fair, and responsible gaming environment for all Filipino players. Set your limits today and enjoy the luckgame experience with full peace of mind.
For players 21 years and older only. luckgame operates in accordance with PAGCOR responsible gaming guidelines. If gambling is affecting your life, please use our self-exclusion tools or contact our support team.